Frequently Asked Questions

1. What are the benefits of Bright House Networks Online Account Manager?
2. Is Bright House Networks Online Account Manager secure?
3. How do I sign up for Bright House Networks Online Account Manager? What information do I need?
4. What if I forget or want to change my password?
5. My Bright House Networks Online Account Manager has been disabled. Why did this happen? How do I reactivate it?
6. If I'm no longer in a Bright House Networks Central Florida serviceable area, can I cancel my Online Account Manager? How?

1. What are the benefits of Bright House Networks Online Account Manager?

   Our Online Account Manager allows you to view your Bright House Networks statement, make payments, order new services or upgrade services online.

   • Save time and postage. No more checks to write.
   • Receive email notifications when your eStatement is ready to be viewed and paid.
   • You decide when and how much to pay.
   • Receive email confirmations when you make payments online.
   • Previous eStatements are archived and accessible online for four months (current month and past three months).
   • If installation is required, you can schedule it at a time that's convenient for you.
   • Most installation and upgrade charges are waived for Online Account Manager orders.

   Back to top
   
   

2. Is Bright House Networks Online Account Manager secure?

   Bright House Networks Online Account Manager uses several methods to ensure that your information is secure. Two examples are:

   • User Name and Password: Your user name and password are unique identifiers that only you know. Don't share them with anyone.
   • Automatic Sign-Out: You are automatically signed out of an online session if you are inactive longer than 10 minutes. We recommend signing out immediately after ordering services, viewing your statement or making payments.
   
   Back to top
   
   
3. How do I sign up for Bright House Networks Online Account Manager? What information do I need?
   
   

   Step 1: Register to use the Bright House Networks Online Account Manager.

   • Current Customers: Login and follow the simple enrollment instructions under New Online Account Manager Users. You'll need the name of the account holder and the account number that appears on your statement, your full 9-digit ZIP code and the information about the payment method you wish to use (i.e. routing and transit number for checking or savings account, account number, or credit card number and expiration date). Register now!
   • New Customers: Go to the login page and, under the heading New To Bright House Networks?, click on the Order Service button. You'll need the street address, city and ZIP code for the residence at which you'd like to receive service.

   Step 2: Making a Payment

   • Set up an EASYpay recurring payment: If you wish to pay by an EASYpay payment method, your bank account or credit card will be debited each month on the payment due date, until a request is made by you to discontinue.
   • On the Account Summary page, click the Change button.
   • Click Electronic Funds Transfer if you wish to use your bank account for recurring payments, or click Show All Methods if you wish to make recurring payments on a credit card.
   • Click Continue. The Terms and Conditions displays for your review.
   • Click I Accept These Terms.
   • Click Continue and enter the requested information for the payment method you selected.
   
   
   Back to top
   
   
4. What if I forget or want to change my password?

   Forgot password?

   • If you know the email account you used and can answer the security question you specified when you registered your account, click Forgot Password. Fill in the email address and answer the security question, and your user name and password will be sent to the email address you used when you registered.

   Change password?

   • Login using your existing user name and password.
   • Click Update User Profile in the blue navigation bar toward the top of the page.
   • Type your new password. (Note: Your password must be at least eight characters long and should contain both numbers and letters.)
   • Click the Submit button to complete the change.
   
   
   Back to top
   
   
5. My Bright House Networks Online Account Manager has been disabled. Why did this happen? How do I reactivate it?
   
   
   • For your protection, Bright House Networks Online Account Manager will automatically disable an account after the 5th attempt with an incorrect password.
   • To reactivate a disabled account, click the Forgot Password link. Fill in the email address and answer the security question, and your user name and password will be sent to the email address you used when you registered.
   
   
   Back to top
   
   
6. If I'm no longer in a Bright House Networks Central Florida serviceable area, can I cancel my Online Account Manager? How?

   To cancel your Bright House Networks Online Account Manager, send an email with your request to Customer Care.

   Note: Cancelling your Online Account Manager does not affect your entertainment cable, High speed Internet or Digital Phone services you receive from Bright House Networks.

   Back to top