|
Frequently Asked Questions
Making payments using Bright House Networks Online Account Manager
- Now that I'm registered, how do I make a payment? What payment methods are accepted?
- How do I change my payment method? How do I switch to or from recurring payments?
- I've already signed up for EASYpay via my statement or My Account on Demand. Do I need to sign up again online?
- How far in advance do I need to make a one-time payment?
- When are recurring payments deducted from my bank or credit card account?
- Can I make a payment different from the balance due on my statement?
- How can I confirm that my payment has been made?
Back to main FAQs listing
- Now that I'm registered, how do I make a payment? What payment methods are accepted?
Once you have your user name and password, login to make a one-time payment or set up recurring payments. If you wish to pay by an EASYpay payment method, your bank account or credit card will be debited each month on the payment due date, until a request is made by you to discontinue.
- On the Account Summary page, click the Change button.
- Click Electronic Funds Transfer if you wish to use your bank account for recurring payments, or click Show All Methods if you wish to make recurring payments on a credit card.
- Click Continue. The Terms and Conditions are displayed for your review.
- After reading the Terms and Conditions, click I Accept These Terms.
- Click Continue and enter the requested information for the payment method you selected.
For a one-time payment, click on the Pay Now button and enter your information.
- Click Electronic Funds Transfer if you wish to use your bank account for your payment or click on Show All Methods to make a one-time payment with your credit card.
- Click Continue and fill in the form with your information.
- Click Continue to complete your payment.
What payment methods are accepted?
- Checking Account
- Savings Account
- Credit Card (Visa, Mastercard or American Express)
Back to top
- How do I change my payment method? How do I switch to or from recurring payments?
Set up an EASYpay recurring payment: If you wish to pay by an EASYpay payment method, your bank account or credit card will be debited each month on the payment due date, until a request is made by you to discontinue.
- On the Account Summary page, click the Change button.
- Click Electronic Funds Transfer if you wish to use your bank account for recurring payments, or click Show All Methods if you wish to make recurring payments on a credit card.
- Click Continue. The Terms and Conditions are displayed for your review.
- After reading the Terms and Conditions, click I Accept These Terms.
- Click Continue and enter the requested information for the payment method you selected.
For a one-time payment, click on the Pay Now button and enter your information.
- Click Electronic Funds Transfer if you wish to use your bank account for your payment or click on Show All Methods to make a one-time payment with your credit card.
- Click Continue and fill in the form with your information.
- Click Continue to complete your payment.
Back to top
- I've already signed up for EASYpay via my statement or My Account on Demand. Do I need to sign up again online?
No, unless you notify us differently. To do so, call Customer Care at 1-866-309-EASY (3279) or you can change your payment method or switch from recurring to one-time payments via your Online Account Manager. See question #8 for details.
Back to top
- How far in advance do I need to make a one-time payment?
We suggest you make a one-time payment (non-recurring) at least four to five business days before the actual payment due date.
Back to top
- When are recurring payments deducted from my bank or credit card account?
The funds for the payment are debited from your account on the payment due date. Keep in mind that you should always have funds available to cover the payment on that date.
Back to top
- Can I make a payment different from the balance due on my statement?
Yes. Just click the second Pay Now button (under Current Statement) on your Account Summary page, type in the amount you wish to pay instead of your regular monthly payment amount and follow the directions.
Note: If you've already signed up for a recurring payment method, the total amount of your monthly statement will be paid automatically, and you cannot change this amount. If you have selected a recurring payment method and wish to pay an amount other than the total amount due, you'll have to change your payment method to Non-Recurring (Month to Month).
Back to top
- How can I confirm that my payment has been made?
After the payment date, check the status of the payment by looking on the "Account Summary" page.
Back to top
|
|
|
