High Speed Internet FAQs
1. Q: What is high speed Internet from Bright House Networks?
A: High Speed Internet from Bright House Networks brings you super-fast online access through the Bright House Networks fiber optic network. With this broadband connection you can move faster, download easier and get more features than you receive with dial-up or standard DSL.
2. Q: How fast is high speed Internet provided by Bright House Networks?
A: Bright House Networks offers a choice of speeds to meet your needs and budget. Our most popular 7 Mbps service is faster than DSL and up to 125 times faster than dial-up. Our lightning fast 10 and 15 Mbps services are perfect for enhanced online gaming, picture sharing and file downloading. Our Road Runner Lite service is 10 times faster than dial-up.
3. Q: What features are included with Bright House Networks High Speed Internet?
A: High Speed Internet from Bright House Networks offers an always on connection, wireless home networking, wireless hot spots, instant messaging, spam blockers, parental controls, local 24/7 customer support and much more!
4. Q: Are any service contracts required?
A: No. You don't have to sign a long-term service contract to receive residential Bright House Networks High Speed Internet.
5. Q: What kind of support is available?
A: You can receive personal support 24 hours a day, 7 days a week by calling Bright House Networks. Click here for a list of our support numbers.
6. Q: Can I purchase my own cable modem?
A: Bright House Networks will provide you a cable modem at no additional cost. But if you want to purchase a modem, be sure to contact Bright House Networks before you buy and install a cable modem yourself to make sure it's compatible.
7. Q: Will I be provided with a static or dynamic IP address?
A: Bright House Networks High Speed Internet provides residential accounts with a dynamic IP address. If you need to communicate with the world to run your business, Bright House Networks Business Solutions also provides static and dynamic IP addresses for virtual and standard business offices. Additional dynamic IP addresses can be purchased from Bright House Networks for a Road Runner High Speed Online account.
8. Q: Can I receive wireless home networking?
A: Yes. Wireless home networking is available with no additional monthly fee for all Bright House Networks High Speed Internet customers. With Wireless Home Networking you can connect any person in your home to as many computers as you like. Plus, they can use any computer in any room.
9. Q: Does Road Runner High Speed Online offer any free software solutions to help me protect my computer?
A: Yes! CA Internet Security Suite is a security package available to all Road Runner High Speed Online subscribers free of charge. In addition to Anti-Virus protection, CA Internet Security Suite also provides Anti-Spam, Anti-Spyware, Anti-Popup, and Firewall solutions to help make your internet experience safe and secure. To download your copy of CA Internet Security Suite, please visit www.rr.com - and click on the "Security" button on the top of the page. Your FREE eTrust CA Internet Security Suite software includes:
Anti-Virus, Anti-Spam, Firewall with pop-up blocker, and Anti-Spyware
Daily virus signature file updates
Product upgrades so that you always have the most up to date version
Computer Associates' web-based knowledge centers with the latest information on computers.
10. Q: What other security information does Bright House Networks provide?
A: All Road Runner High Speed Online subscribers can visit http://security.rr.com for more information on Internet security issues, such as how to fight spam and viruses. All Earthlink customers can contact http://www.earthlink.net. For further information regarding security threats specific to your operating system, visit http://www.microsoft.com/security or http://www.apple.com/security.
11. Q: How do I obtain access to newsgroups?
A: Bright House Networks Road Runner customers may obtain access to newsgroups through Newshosting.com at no additional charge. Please visit http://www.newshosting.com/bhn-en/ for more information.
