Bright House Networks provides E911

Enhanced 911 (E911)

Enables the emergency dispatcher to automatically identify your name, phone number and address when you call.

Your safety and security are of utmost concern to Bright House Networks.  For that reason, it is important that you understand and acknowledge how our Enhanced 911 (E911) service works.

• E911 is designed to give emergency operators the exact location where urgent calls origingate.  These capabilities have been available to you since your installation of Digital Phone.

• Moving your modem from the original service address without notifying us could result in emergency services being dispatched to the wrong location. Contact Bright House Networks before moving the modem to a new address.

• If there is no dial tone due to an extended electrical power failure or a network outage, E911 services will not be available.

• If your Digital Phone service is disconnected for any reason, E911 service will also be disconnected.

Feel free to contact Bright House Networks customer service with any questions regardiing this important issue.